4 ms·

What sort of reason do they give for these chargebacks?

• joshstrange 4y ago
  The 3 most recent ones: 1. Reason: "Duplicate", they spent $40 to get into the festival (4x$10) then spent $40 to purchase food tickets (which they used) - I explained the situation, showed they clearly bought entry then bought food tickets and used them, I lost the dispute 2. Reason: "General", they bought 2 weekend passes and 3 day passes ($60 total) - I explained the situation, they updated the dispute to only be for $40, I maintained they bought the tickets and used them, I lost the dispute 3. Reason: "Duplicate", they spent $20 on food tickets after spending $20 to get into the festival - Once again I explained the situation and showed they bought entry, then bought food tickets shortly after entering the festival. This one actually went in our favor but under the new rules we'd still be out $15 since Stripe won't return the dispute fee even if we win. I had actually forgotten that we did win one after those other two, which were legitimate, were lost. All of the chargebacks happened from in-person payments, we didn't have a single chargeback from online purchases. All in-person payments were given an option to get an email receipt, all 3 of these chargebacks declined to get a receipt. The two duplicates I can almost forgive, they bought entry then food tickets for the same amount (though again, all they had to do was reach out and I would have responded in <15min, often less than 5), but instead they just issued chargebacks. However this all gets way grosser under Stripe's new policy. Not only do I have to put together the information to dispute it but we will be out $15 no matter what. Our transaction average is somewhere around $40 so right off the bat almost 40% is lost with zero recourse and then we have to fight to keep from losing 140%.