The chargebacks system is entirely flawed. Recently stripe started displaying the response letters from the credit card companies on why a dispute was lost and

The chargebacks system is entirely flawed. Recently stripe started displaying the response letters from the credit card companies on why a dispute was lost and the reasoning they put in basically said “merchant provided evidence but customer insisted they were right…” The process would also be a lot easier and fairer if we could see the claims the disputer is making so that we can provide the exact evidence rather than the current black box of the process forcing us to guess at the evidence we have to submit… This is one area where PayPal wins a bit over Stripe because their dispute process shows a message history where all you need to do is see the customer’s message, refute it, and you can even contest a dispute result afterwards if new evidence arises.