I completely agree with the irrational anger. It feels so unfair particularly when I put personal effort into providing a service. My business has some service

I completely agree with the irrational anger. It feels so unfair particularly when I put personal effort into providing a service. My business has some services which are expensive and ephemeral (phone calls, custom work, etc.) and sometimes we get chargebacks on those. But, we tend to win a little over 50% of our disputes... with very extensive letters. Curious if you already tried to add more detail to the dispute letters? Do you ever collect ID from a customer? I also used to work on Facebook's event ticketing product (nearly 10yrs ago) and credit card fraud was a huge risk because ephemeral events frequented by younger people is a great vector to spend stolen cards. Much harder today with chip/tap but curious if you've tried doing 3DS liability transfers?