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I don't disagree and I feel like you didn't read my comment at all. I have recourse for users, it's stupid-easy to reach out and I have "If you need help", "If
by joshstrange 4y ago
I don't disagree and I feel like you didn't read my comment at all.
I have recourse for users, it's stupid-easy to reach out and I have "If you need help", "If you have a problem", etc links everywhere along with top-level "Contact Us" menu links.
These are people who came to a food festival, paid to get in, then bought food tickets, spent the food tickets (they are digital, I can track them), then issued a chargeback. They didn't come to the info tent (I know, I was there), they didn't file a ticket, they didn't reach out to the festival via social media, they just issued a chargeback.
Customers absolutely should have recourse but that's not what happened here, what happened here was fraud by assholes.
- dawnerd 4y agoI was working on a service to allow local haunts to do online ticketing without them having to give up a huge chunk of their already small profits. I gave up after talking to a few haunts that said they already had a big problem with chargebacks. Turns out people are just terrible.
- edgyquant 4y agoI did read your comment and you gave a lot of anecdotal reasons why charge backs screw you over despite you doing such a good job and never deserving it. Doesn’t change the fact that charge backs are an inherent good and as someone who has charged back it isn’t like you just press a button. You have to give dates, names and reasons + wait for them to determine. It’s also a prerequisite to have reached out to the seller and gotten nowhere.