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I've been involved in quite a lot of usability testing and I'm often positively surprised by the responses. Which is why I'm sort of skeptical when reading such
by codeptualize 4y ago
I've been involved in quite a lot of usability testing and I'm often positively surprised by the responses. Which is why I'm sort of skeptical when reading such claims. Also because I think user experience overall has improved, by a lot, the standards now are so much higher than the used to be.
I think it almost always comes down to one thing: Can people achieve the thing they want to achieve in a somewhat efficient way?
If the answer is yes there is lots of tolerance for all sorts of crap before people experience it in a negative way.
That means managing the experience. As example a multi minute upload process can be totally fine if handled properly, a .5s delay on an input can make it unusable. My point being; reality is a lot more nuanced than the blanket "it all sucks, and performance is everything" statement, and personally I don't think it's helpful. Unless we can actually look at metrics and assess their importance and how we can address them.
Don't get me wrong; we should absolutely keep trying to improve, especially crafting well made usable interfaces that are a delight to use. Performance is certainly very important, but it's not the be all end all of user experience and atm wrongly used to justify silly points why [my fav framework] is so much better than React.