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Verizon had the same issue with FiOS for a long time. I would routinely get routed to the NY customer service even though I would tell them repeatedly I was in
by adestefan 15y ago
Verizon had the same issue with FiOS for a long time. I would routinely get routed to the NY customer service even though I would tell them repeatedly I was in MD since I didn't have a phone number. I haven't called them in a couple years so I don't know if that's still the case.
- smhinsey 15y agoHah, they must use the same vendor. Strangely enough I haven't had that problem myself the few times I've called, but one of the nice things about FiOS is that you don't need to call them for many common tasks.