Taking this point even further … at the point which user hostility starts to affect their brand in a way that costs money, they’ll stop doing it and be heralded

Taking this point even further … at the point which user hostility starts to affect their brand in a way that costs money, they’ll stop doing it and be heralded for listening to their users. At one point, this whole idea made me furious but now it just feels like the water around us. Unfortunate, to say the least.