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I've been fortunate enough to be a FiOS customer for awhile, so I haven't had the pleasure of dealing with Comcast lately, but until I moved into this building

I've been fortunate enough to be a FiOS customer for awhile, so I haven't had the pleasure of dealing with Comcast lately, but until I moved into this building I'd used them all over the east coast. They had a particularly galling bug in their customer service system where you would be routed to a regional call center based on your phone's area code. This meant that every single time I called to talk about anything, I would first have to wait on hold at the call center I knew to be wrong before they would finally answer me and transfer me to the correct call center, where I got to wait on hold again. Several times I was given "direct" lines but they had the same problem.

adestefan 15y ago
Verizon had the same issue with FiOS for a long time. I would routinely get routed to the NY customer service even though I would tell them repeatedly I was in MD since I didn't have a phone number. I haven't called them in a couple years so I don't know if that's still the case.
- smhinsey 15y ago
  Hah, they must use the same vendor. Strangely enough I haven't had that problem myself the few times I've called, but one of the nice things about FiOS is that you don't need to call them for many common tasks.