Sorry, the particular bias I wanted to point out could be more clear. I think it’s possible that many of your users solve their own problems before they ever re

Sorry, the particular bias I wanted to point out could be more clear. I think it’s possible that many of your users solve their own problems before they ever report anything at all. You won’t hear from them, so their problem solving demeanor won’t register unless you’re assuming some users are self-serving their problems. The “selection” part of this bias is applying your experience from people who report issues to people who experience issues. It’s very easy to get a very wrong picture of your user base by assuming the people who show up are representative of the people who use the thing you made! It’s also very possible the thing you made is so effortless or free of potential problems that the only people having them are having their own problems! That introduces another bias: the only problems are self error. Unfortunately that means you built the thing well and you only get crap feedback, and unfortunately for you it makes feedback itself seem suspect.