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Right, but is it the right mental model to demand a root cause to be delivered as the outcome to the investigation, when there are lots of things going wrong an
by fulafel 4y ago
Right, but is it the right mental model to demand a root cause to be delivered as the outcome to the investigation, when there are lots of things going wrong and process & architecture problems that make the involved failures fatal.
- notimetorelax 4y agoThis follows Google’s published post mortem template: https://sre.google/sre-book/example-postmortem https://sre.google/sre-book/example-postmortem What you’re saying can go into the lessons learned section.
- fulafel 4y agoThat template is a bit better wrt the cognitive problem in question since the heading is "root causes" (plural). So it doesnt' conflict epistemic idea that failure modes are caused by interacting events and processes. Graph vs tree etc.