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Part of what I hated about Product Management at my last role was the consistent helplessness I felt when I was on calls with our customers. I could tell our pr
by ndneighbor 4y ago
Part of what I hated about Product Management at my last role was the consistent helplessness I felt when I was on calls with our customers. I could tell our product wasn't meeting their needs but all I could do was try my best to give the engineers context on how best to eventually meet them.
I remember my first few days on the job just being ripped to shreds by our customers who (understandably) were slighted. Don't miss those days at all.
- ebiester 4y agoThis is why engineers need to be on some customer calls. They can be told not to talk at first or be trained in customer etiquette, but nothing makes a difference like hearing this from the users.