Agreed, this is how company communication should be. I don't use Fly but would consider them in the future even given their recent issues. I look at this in c

Agreed, this is how company communication should be. I don't use Fly but would consider them in the future even given their recent issues. I look at this in contrast to Twitter who had/has? an outage today. Their leadership is opaque and doesn't take responsibility for the issues they are causing.