8 ms·
The problem is poor repairability along with a comparatively high price. I had a 2-year old ET-5850 stop working completely because of some issue with its scann
by modularellipse 4y ago
The problem is poor repairability along with a comparatively high price. I had a 2-year old ET-5850 stop working completely because of some issue with its scanner unit. It would not even print. Epson has no authorized repair center in NYC for this product (https://epson.com/servicelocator?productCode=SPT_C11CJ29201 https://epson.com/servicelocator?productCode=SPT_C11CJ29201). The only options were shops that service larger offices and charge $150/hr. I spent the $150+tax to be told that repairing it would result in part+labor charges that exceed the cost of a new unit. Their nearest authorized service centers were 40-50 miles away on Long Island. I spent $250 and half a day renting and driving in peak traffic. The guy there was honest - he charged me $30 for diagnostics, confirmed repairs would cost almost as much as a new machine, and disposed of it for me for free. I learnt my lesson and bought a Cannon G7020, a much smaller, cheaper and slower tank printer. If it stops working, I can carry it out with little regret, and put it on the sidewalk without breaking my back or my bank account.