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Twitter Support just posted: "Some parts of Twitter may not be working as expected right now. We made an internal change that had some unintended consequences.

Twitter Support just posted: "Some parts of Twitter may not be working as expected right now. We made an internal change that had some unintended consequences. We’re working on this now and will share an update when it’s fixed." https://twitter.com/TwitterSupport/status/1632792942262747136?s=20 https://twitter.com/TwitterSupport/status/163279294226274713...

photon12 4y ago
Are they going to put "fired the people who used to enforce our change control procedures" in the post-mortem?
- faefox 4y ago
  Presumably those people weren't "hardcore" enough for Elon Twitter.
  - s1gnp0st 4y ago
    [flagged]
    - gbear605 4y ago
      I’d start by not immediately losing 40% of revenue and loads of users, personally.
    - ssnistfajen 4y ago
      By selling it to a chum who paid an overpriced tag of $44B through leverage.
      - munk-a 4y ago
        Honestly I think this point is understated. Twitter (executives at least - but that's how capitalism works in America right now) basically won by offloading a dying platform onto a sucker with more money then sense. If they'd spread the joy around so that everyone who worked there got a golden parachute to glide away on before Musk walked in with a kitchen sink I think I'd be singing praises of them as folk heroes - as it is they're at least assholes that managed to pull one over on a larger asshole. Edit: Blargh - switching word order.
        SamBam 4y ago
        > onto a sucker with more sense than money. I think you have that phrase backward.
    - IntelMiner 4y ago
      Don't give it to the worlds biggest and most divorced narcissist?
    - sidfthec 4y ago
      Immediately adding 1 billion in interest payments a year and lowering revenues by 40% is certainly not how you do it.
      - deleted 4y ago
        [deleted]
    - d23 4y ago
      Where did this meme of them being a cash incinerator come from (other than from Musk, hoping people didn't look into the public statements)? Last time I looked, they had a few profitable quarters on the books. Looking at the last annual statement, I see a 200M loss on 5B revenue, with them sitting on 8B in assets, 2B of which is in cash. That's nothing close to a cash incinerator. As far as I can tell, tightening up that slightly and reasonably could have turned it profitable again. The only cash incinerator I see in this picture is bull-in-a-china-shop Musk who appears to have made the problem 100x worse.
      - wtf_is_up 4y ago
        > who appears to have made the problem 100x worse. Where is that reflected in the quarterly earnings report?
        deleted 4y ago
        [deleted]
        marketneutral 4y ago
        Musk took Twitter private, and private companies are not required to report financials.
        d23 4y ago
        100x was rhetorical. It's not a public company anymore, so we can't know. But if the headlines reporting a 40% drop in revenue are true, that would bring the net loss from 200M a year to 2.2B a year, which would be 10x worse (though I don't even know if you were being that specific in your critique), but that also doesn't take into account whatever he saved from chopping headcount.
        camjohnson26 4y ago
        They don’t have a quarterly earnings report because they’re a private company now, and their revenue has dropped by 40% according to an email sent from a manager. Ironically, we can only really know their cash position pre acquisition, and the only source for their being a “cash incinerator” is Elon’s word, which to any reasonable person is worth exactly zero at this point. I only need one example but I have dozens. The only one that matters is he banned journalists from the platform after promising to make it a haven of free speech. It’s objectively one of the more hypocritical things a public figure has done in recent years.
    - _zzaw 4y ago
      That's an excellent question. Having given the matter some serious thought, I think what I'd suggest would be to start by making Twitter better, rather than worse. I'm not a business genius though so perhaps I'm missing something crucial here.
- paxys 4y ago
  I'm gonna go ahead and say the "post mortem" will involve finger pointing and Elon firing more engineers.
- kibwen 4y ago
  Followed swiftly by: "We apologize again for the fault in the service. Those responsible for sacking the people who have just been sacked, have been sacked."
  - ffreire 4y ago
    When does the møøse arc begin in Twitter's storyline?
    - babypuncher 4y ago
      As soon as the møøse bites Eløn's sister.
      - mkarliner 4y ago
        Probably goes with the Llamas by Ford of Brazil
- zitterbewegung 4y ago
  Unless they already left the company...
- munk-a 4y ago
  Hey if those people wanted to keep their jobs they should've bought sleeping bags[1]... oh, wait. 1. https://www.entrepreneur.com/business-news/twitter-lays-off-200-including-viral-sleeping-bag/446545 https://www.entrepreneur.com/business-news/twitter-lays-off-...
James_Henry 4y ago
Thanks for typing out their tweet. I wouldn't have been able to have read it otherwise, seeing twitter is down.
- asebold 4y ago
  Looks like their redirect service for links was down, not twitter itself. I could go to my profile, but clicking links in my tweets gave me an API error. Ugh, not good.
- munk-a 4y ago
  I haven't really been able to read anything on twitter for a while now as I run noscript by default and haven't deigned to whitelist twitter. I remain astounded by how much their product has declined (even pre-Musk acquisition) from their glory days of being so light weight that they were used to organize protests when governments would clamp down on internet access.
  - skybrian 4y ago
    Mileage varies. For me, Twitter’s user experience hasn’t changed noticeably.
    - James_Henry 4y ago
      Is it working for you today?
      - rcme 4y ago
        Yes, just checked.
      - skybrian 4y ago
        Yes. I don’t use Tweetdeck, though. I just use the website. Also, here’s a nice way to just get the tweets from people you follow: use the realtwitter.com redirect, then click “Latest.”
  - 4y ago
CamperBob2 4y ago
We made an internal change that had some unintended consequences. This person missed their calling at the State Department.
- mindslight 4y ago
  He came, he optimized, it died.
brucethemoose2 4y ago
Ha, that page isn't loading for me, but Nitter is: https://nitter.net/TwitterSupport/status/1632792942262747136 https://nitter.net/TwitterSupport/status/1632792942262747136 Maybe fetching through the API is working better?
- jsheard 4y ago
  Nitter doesn't use the official API, which seems to be what's broken, instead it talks directly to the undocumented APIs that Twitters normal web interface is built on. I assume they do it that way to get around all the rate limiting and threat of having access revoked that the official API comes with.
hendersoon 4y ago
It's encouraging they still have a support team, honestly.
Ozzie_osman 4y ago
[flagged]
dang 4y ago
Thanks - we changed the URL to that from the submitted URL https://tweetdeck.twitter.com/ https://tweetdeck.twitter.com/. (Submitted title was "Tweetdeck is now broken for normal users")
mzs 4y ago
> The change in question was part of a project to shut down free access to the Twitter API, Platformer can now confirm. … > But in a sign of just how deep Elon Musk’s cuts to the company have been, only one site reliability engineer has been staffed on the project, we’re told. On Monday, the engineer made a “bad configuration change” that “basically broke the Twitter API,” according to a current employee. https://www.platformer.news/p/how-a-single-engineer-brought-down https://www.platformer.news/p/how-a-single-engineer-brought-...

photon12 4y ago

Are they going to put "fired the people who used to enforce our change control procedures" in the post-mortem?

faefox 4y ago
Presumably those people weren't "hardcore" enough for Elon Twitter.
- s1gnp0st 4y ago
  [flagged]
  - gbear605 4y ago
    I’d start by not immediately losing 40% of revenue and loads of users, personally.
  - ssnistfajen 4y ago
    By selling it to a chum who paid an overpriced tag of $44B through leverage.
    - munk-a 4y ago
      Honestly I think this point is understated. Twitter (executives at least - but that's how capitalism works in America right now) basically won by offloading a dying platform onto a sucker with more money then sense. If they'd spread the joy around so that everyone who worked there got a golden parachute to glide away on before Musk walked in with a kitchen sink I think I'd be singing praises of them as folk heroes - as it is they're at least assholes that managed to pull one over on a larger asshole. Edit: Blargh - switching word order.
      - SamBam 4y ago
        > onto a sucker with more sense than money. I think you have that phrase backward.
  - IntelMiner 4y ago
    Don't give it to the worlds biggest and most divorced narcissist?
  - sidfthec 4y ago
    Immediately adding 1 billion in interest payments a year and lowering revenues by 40% is certainly not how you do it.
    - deleted 4y ago
      [deleted]
  - d23 4y ago
    Where did this meme of them being a cash incinerator come from (other than from Musk, hoping people didn't look into the public statements)? Last time I looked, they had a few profitable quarters on the books. Looking at the last annual statement, I see a 200M loss on 5B revenue, with them sitting on 8B in assets, 2B of which is in cash. That's nothing close to a cash incinerator. As far as I can tell, tightening up that slightly and reasonably could have turned it profitable again. The only cash incinerator I see in this picture is bull-in-a-china-shop Musk who appears to have made the problem 100x worse.
    - wtf_is_up 4y ago
      > who appears to have made the problem 100x worse. Where is that reflected in the quarterly earnings report?
      - deleted 4y ago
        [deleted]
      - marketneutral 4y ago
        Musk took Twitter private, and private companies are not required to report financials.
      - d23 4y ago
        100x was rhetorical. It's not a public company anymore, so we can't know. But if the headlines reporting a 40% drop in revenue are true, that would bring the net loss from 200M a year to 2.2B a year, which would be 10x worse (though I don't even know if you were being that specific in your critique), but that also doesn't take into account whatever he saved from chopping headcount.
      - camjohnson26 4y ago
        They don’t have a quarterly earnings report because they’re a private company now, and their revenue has dropped by 40% according to an email sent from a manager. Ironically, we can only really know their cash position pre acquisition, and the only source for their being a “cash incinerator” is Elon’s word, which to any reasonable person is worth exactly zero at this point. I only need one example but I have dozens. The only one that matters is he banned journalists from the platform after promising to make it a haven of free speech. It’s objectively one of the more hypocritical things a public figure has done in recent years.
  - _zzaw 4y ago
    That's an excellent question. Having given the matter some serious thought, I think what I'd suggest would be to start by making Twitter better, rather than worse. I'm not a business genius though so perhaps I'm missing something crucial here.
paxys 4y ago
I'm gonna go ahead and say the "post mortem" will involve finger pointing and Elon firing more engineers.
kibwen 4y ago
Followed swiftly by: "We apologize again for the fault in the service. Those responsible for sacking the people who have just been sacked, have been sacked."
- ffreire 4y ago
  When does the møøse arc begin in Twitter's storyline?
  - babypuncher 4y ago
    As soon as the møøse bites Eløn's sister.
    - mkarliner 4y ago
      Probably goes with the Llamas by Ford of Brazil
zitterbewegung 4y ago
Unless they already left the company...
munk-a 4y ago
Hey if those people wanted to keep their jobs they should've bought sleeping bags[1]... oh, wait. 1. https://www.entrepreneur.com/business-news/twitter-lays-off-200-including-viral-sleeping-bag/446545 https://www.entrepreneur.com/business-news/twitter-lays-off-...

James_Henry 4y ago

Thanks for typing out their tweet. I wouldn't have been able to have read it otherwise, seeing twitter is down.

asebold 4y ago
Looks like their redirect service for links was down, not twitter itself. I could go to my profile, but clicking links in my tweets gave me an API error. Ugh, not good.
munk-a 4y ago
I haven't really been able to read anything on twitter for a while now as I run noscript by default and haven't deigned to whitelist twitter. I remain astounded by how much their product has declined (even pre-Musk acquisition) from their glory days of being so light weight that they were used to organize protests when governments would clamp down on internet access.
- skybrian 4y ago
  Mileage varies. For me, Twitter’s user experience hasn’t changed noticeably.
  - James_Henry 4y ago
    Is it working for you today?
    - rcme 4y ago
      Yes, just checked.
    - skybrian 4y ago
      Yes. I don’t use Tweetdeck, though. I just use the website. Also, here’s a nice way to just get the tweets from people you follow: use the realtwitter.com redirect, then click “Latest.”
- 4y ago

CamperBob2 4y ago

We made an internal change that had some unintended consequences. This person missed their calling at the State Department.

mindslight 4y ago
He came, he optimized, it died.

brucethemoose2 4y ago

Ha, that page isn't loading for me, but Nitter is: https://nitter.net/TwitterSupport/status/1632792942262747136 https://nitter.net/TwitterSupport/status/1632792942262747136 Maybe fetching through the API is working better?

jsheard 4y ago
Nitter doesn't use the official API, which seems to be what's broken, instead it talks directly to the undocumented APIs that Twitters normal web interface is built on. I assume they do it that way to get around all the rate limiting and threat of having access revoked that the official API comes with.

hendersoon 4y ago

It's encouraging they still have a support team, honestly.

Ozzie_osman 4y ago

[flagged]

dang 4y ago

Thanks - we changed the URL to that from the submitted URL https://tweetdeck.twitter.com/ https://tweetdeck.twitter.com/. (Submitted title was "Tweetdeck is now broken for normal users")

mzs 4y ago

> The change in question was part of a project to shut down free access to the Twitter API, Platformer can now confirm. … > But in a sign of just how deep Elon Musk’s cuts to the company have been, only one site reliability engineer has been staffed on the project, we’re told. On Monday, the engineer made a “bad configuration change” that “basically broke the Twitter API,” according to a current employee. https://www.platformer.news/p/how-a-single-engineer-brought-down https://www.platformer.news/p/how-a-single-engineer-brought-...