This. You have nailed it. And why does Support and Marketing push back on that idea? Because they don't like when a customer reaches Support and says "I got er

This. You have nailed it. And why does Support and Marketing push back on that idea? Because they don't like when a customer reaches Support and says "I got error #12345! What should I do?" They'd much rather the customer just shut up and go away however, the programmer who put 12345 in the code would dearly love to know that it was hit.