Some of the things I've been most recognised for in my career have been very technically unsophisticated. They rely on the intersection between the technical un

Some of the things I've been most recognised for in my career have been very technically unsophisticated. They rely on the intersection between the technical understanding of the system and the business understanding. The customer understanding or technical understanding required is not very high, so it's the kind of thing I could do as an engineer with a decent customer purpose understanding, or a sufficiently empowered higher tier tech support person could do if they had the time to read our internal user documentation rather than be pressured for ticket close time, or a sufficiently technical sales person who could use our BI tools. It doesn't require deep knowledge of JVM internals or years of customer facing interactions, but if you're totally siloed in one area you wouldn't solve it.