I had the "exact" same thing. Basically, a host will list a price but message you later that there is an "extra fee" that they mentioned somewhere in the "very

I had the "exact" same thing. Basically, a host will list a price but message you later that there is an "extra fee" that they mentioned somewhere in the "very visible" guidelines. This was also within the hour. There was no refund policy with the host, so you lose the whole amount. I was surprised how useless AirBnB support is. Especially that I had a five figures turn over with them. You'd think with such numbers they'd favor the customer over the host. But after going through like 5-6 of their support agents, I still got the same response: Cancellation policy. I'm taking my business elsewhere starting from next month. I don't know if the alternatives are any better but it doesn't hurt to try.