The fact that you had to share a third-party website walking people through the steps of configuring it means the UX is not fine. Zoom is powerful but not easy

The fact that you had to share a third-party website walking people through the steps of configuring it means the UX is not fine. Zoom is powerful but not easy to configure if you don't use it every day. I certainly had my problems too and I'm working in tech and not "bad with computers" usually.