This is a fair anecdote about response an active production incident. While there is a live incident, the focus should be on resolving it, and restoring service

This is a fair anecdote about response an active production incident. While there is a live incident, the focus should be on resolving it, and restoring service to customers. But, this anecdote does not comment about a postmortem or other organizational habits that can be used to review historical incidents or near misses (after the incidents have been resolved and everyone has had time to rest), diagnose risks, identify contributing direct or indirect causes, then use this feedback and learning to set goals and drive changes to reduce the risk of similar incidents recurring in future.