Here is one of the problems with third-party bookings: the person that makes the booking is sent all the information needed to make the stay a pleasant experien

Here is one of the problems with third-party bookings: the person that makes the booking is sent all the information needed to make the stay a pleasant experience. This can be details like: where to park and where NOT to park; how to find the house; how to find the key or the code to the electronic lock; how open the front door; etc, and the host is given the contact details of the person that made the booking (phone number, e-mail). The preferred method of communication between host and guests should ALWAYS be the Airbnb app messages, not third-party systems where fraud could occur, so the host has no way to contact the person staying and usually has no idea who it is. Typically NONE of this information is passed from the person making the booking to the person actually staying, so the guest parks in the wrong spot, goes to the wrong house, cannot find the key or doesn't have the code to open the front door, etc, and after an hour or so they contact the hosts demanding action and the host says "Who are you and why are you phoning me at midnight?"