I used to regularly rent a particular BnB for 1-2 weeks when I used to travel back home (Delhi), once, during my 3rd trip the water heater was broken, (this is

I used to regularly rent a particular BnB for 1-2 weeks when I used to travel back home (Delhi), once, during my 3rd trip the water heater was broken, (this is in the middle of January (~3-13C)), and I was not made aware of the fact. Additionally, there was also no heating, nor any areas where I could take a hot shower, when I asked the manager, who had been pretty friendly with me, he said it'll take 5-6 days for him to figure it out. I, unfortunately prefer to shower daily, so staying like that was very hard. When my booking did end, I rated them a very generous 4/5 because I thought that the relationship mattered more than my discomfort. The next time I wanted to book, I was denied, saying we require all our guests to rate us 5 stars, and if not, they don't accept bookings. I had to then promise them I'd rate them 5 since I didn't want too much of a hassle and that place was pretty nice/economical by the city standards. Rated them a 1/5 and never booked again. Hotels are my goto for any duration of stays now, nothing more than a cursory, "Hi I'd like a <generic_room> please, thanks".