4 ms·
> You do not contract with AirBnB. Indeed you do. I was a host for several years, and there is NO direct contract between the host and the guest. The host has
by foobar1962 4y ago
> You do not contract with AirBnB.
Indeed you do. I was a host for several years, and there is NO direct contract between the host and the guest. The host has a contract with Airbnb, and the guest has a contract with Airbnb. This is why hosts need to enforce the "no third party bookings" rule because if something goes wrong Airbnb will not honour their "insurance" and the host cannot even get the guests contact details out oof Airbnb due to "privacy".
Many hosts send guests a contract to sign and insist on getting government issued identification (I refused to accept bookings from guests whose account image was a child, a pet, or a sunset) for each and every person entering the property.
Note that I didn't allow instant bookings, and would only accept requests after the guest had confirmed they had read the listing fully, read the house rules and understood the refund policy. The house rules were basically "no parties, no smoking, no pets, no third-party bookings".
- barrkel 4y agoI'm talking about the consumer experience. The practical upshot is you give your money to AirBnB, it's not coming back, no matter how dreadful an experience you have. You have to go after the host. The risk is not worth it.
- foobar1962 4y agoHere's the thing: the host doesn't get any of the guest's money until 24 hours after the booking begins (basically after the guest's ability to cancel during the first 24 hours has passed). The host's payment from Airbnb does not include fees and taxes that guests need to pay that Airbnb keeps (and passes on when required) and it doesn't include the fees and taxes that hosts need to pay that Airbnb keeps (and passes on when required). So completely refunding guests full payment can mean a host is deep out of pocket.