Never use an intermediary. Instead of dealing with <hotel>, you have to deal with Indian call center agents. Hotels.com and booking.com and similar are the abso

Never use an intermediary. Instead of dealing with <hotel>, you have to deal with Indian call center agents. Hotels.com and booking.com and similar are the absolute worst. I lost maybe 4 hours repeating myself to various people in India just so I could tell the credit card company I tried to resolve the issue for the chargeback. Indian call centers are the worst because it seems like none of them are empowered to actually do anything other than rigorously stick to a script which cannot help you.