He never changed his mind. He wanted to amend the name on the booking to rectify what is essentially a clerical error. It’s not his fault if the only way to do

He never changed his mind. He wanted to amend the name on the booking to rectify what is essentially a clerical error. It’s not his fault if the only way to do that through the software is to effectively cancel and make a new booking. If we’re talking about laws, the law varies between states and countries and just because something is buried in page 59 of a clickwrap agreement nobody reads doesn’t magically mean the case is a slam-dunk - there will be many nuances a court will consider if it actually gets there, which it will not because Airbnb and maybe even the host has way more skeletons hidden in the closet to risk showing up in court over a cancellation fee - in fact the only reason this wasn’t resolved in favor of the guest is because the entire case was offloaded to someone in a third-world country barely capable of speaking English and definitely not paid nor trained enough to understand and care about the situation - so they’re definitely not going to be flying in a lawyer to argue their case for a few hundred bucks in court. With regards to a chargeback fee, Stripe charges around 30 bucks last time I checked? Far from breaking the bank I would say. > it seems like (IANAL) your chargeback could also be taken as a breach of contract by the host I would absolutely pay good money to see that host argue their case in court when the whole dispute started out of them trying to make a quick buck instead of allowing the guest to change their name. However just as the above there is no way they will show up in court considering it’s very likely they’re not even abiding by their local laws when it comes to short-term rentals, and the writing style of “Claire” suggests the whole thing might be a complete scam in the end.