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Sadly parent's point is correct. Chargebacks are not to protect from jerks and bad customer service. If there was a contract you first agreed to, but you find
by makeitdouble 4y ago
Sadly parent's point is correct. Chargebacks are not to protect from jerks and bad customer service.
If there was a contract you first agreed to, but you find out afterwards that one of the clause is problematic in your case, and the other party is a jerk about it, chances are your card issuer won't even accept the chargeback. Most of the time you need proof that the merchant is the one breaching the contract.
- olliej 4y agoMore over most honest businesses would rather you contact them for a refund rather than a chargeback. A chargeback should not be your go to for someone stealing your credit card or whatever as that costs the business (which is itself a victim) money. For Amazon etc that might not matter, but for smaller businesses it can be an expensive event. The payment processors charge them significant fees for any charge back (to “discourage” the need for them). (Ignoring that those companies may sell through Amazon or whatever, and those intermediaries take double digit % of every purchase, but don’t pay a cent of any refund).