This kind of article makes me angry because an extremely similar situation happened to me. I made a reservation months in advance, only to have Airbnb cancel it

This kind of article makes me angry because an extremely similar situation happened to me. I made a reservation months in advance, only to have Airbnb cancel it on me days before the flight out. I panicked and booked another place, only to try to cancel the booking a few hours later when I calmed down and realized it wasn't large enough. But I couldn't, because of the cancelation policy. I contacted Airbnb customer support and they wouldn't cancel it either, so I ended up having to pay the entire bill. The supreme irony of course is that Airbnb cancelled a reservation I made months in advance without a single penny paid to me for my inconvenience - but when I cancelled because of Airbnb's incompetence I had to foot the entire bill. Truly absurd. Airbnb completely lost me as a customer at that point, and I'm someone who had spent quite a good deal on Airbnbs in the past. Hotels have never cancelled on me days before a trip.