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This is a scam. We were almost a victim of something similar, but through Expedia. The scam is to induce you to cancel so they can extract a fee. Basically the
by dkjaudyeqooe 4y ago
This is a scam. We were almost a victim of something similar, but through Expedia. The scam is to induce you to cancel so they can extract a fee.
Basically the listing was nonsense, but we didn't notice it immediately. In our case the flat in Paris was both in the 2nd and 14th androssiment, somehow. It was listed in the 2nd but elsewhere it says 14th.
Of course we went to cancel but there was a 30% fee. We explained it to Expedia customer service and of course they're useless and said the fee was legit and didn't understand the scam.
We took it up with our bank (Chase) who took months to resolve it, we basically kept on getting passed up the chain of people who examine the claims, until we got to a high enough level that they actually understood the scam (after a hour explaining it several times). We were fully refunded our ~$500.
Of course we never will use Expedia again. We generally stick to booking.com because they seem to side with the customer most consistently. Free cancellation, or pay at the hotel is a must. One of the main reasons to avoid AirBnB is that they will keep your money in most cases.
- carabiner 4y agoIt's not a scam. Most Airbnb listings have a "no refunds" policy in the case of cancellation, regardless of circumstance.
- zamadatix 4y agoThe scam is in listing so the actual location is inaccurate/uncertain so as to trigger the cancellation policy more often not the presence of a cancellation policy. Not that a scam being in policy is supposed to make something less of a scam anyways.
- carabiner 4y agoParent comment sounds scammy, I agree. Article experience (wanting to cancel because he can't book third-party) doesn't sound scammy at all, just draconian.
- caminante 4y agoWhat about THIS listing would cause someone to think they could run afoul of AirBnB's TOS? [0] [0]https://www.airbnb.com/help/article/427 https://www.airbnb.com/help/article/427
- dubcee349 4y agoObviously the OP didn't know the policy found in help article 427. They discovered it was an issue within an hour and tried to rectify it.
- caminante 4y agoYou missed this thread. That doesn't make something scammy. I presume you're arguing that they didn't read the TOS and tried to reconcile the mistake within an hour so the non-recoverable refund shouldn't be enforced. If you were right, there'd be a class action lawsuit. But your premise is silly because standard hotels even have "accountholder must be present to check-in" policies and do the same things with non-refundable room reservations.
- arprocter 4y ago>standard hotels even have "accountholder must be present to check-in" policies Funny you mention that - once I booked a room in my SO's name using my card She fell asleep in the room before I got there, and they refused to let me up even though I had the card on me, along with several forms of photo ID Eventually she woke up, but it wasn't the best start to the stay
- caminante 4y agoYou're typing so apparently you survived! Inconvenient but sound policy. For example, I wouldn't want an executive assistant to be able to get a block of rooms and then get a key to my room without my permission. I'm still shocked by the backlash ITT against the host/AirBnB. Hotels have always had as/more stringent stay policies.
- geraldwhen 4y agoNever use an intermediary. Instead of dealing with <hotel>, you have to deal with Indian call center agents. Hotels.com and booking.com and similar are the absolute worst. I lost maybe 4 hours repeating myself to various people in India just so I could tell the credit card company I tried to resolve the issue for the chargeback. Indian call centers are the worst because it seems like none of them are empowered to actually do anything other than rigorously stick to a script which cannot help you.
- deleted 4y ago[deleted]
- aledalgrande 4y agoI use Expedia only for some flights and well known hotels.