I ran into a similar situation- booked for my wife to have a girls getaway, the place was disgusting and unsafe (no walking path up a hill covered in snow) and

I ran into a similar situation- booked for my wife to have a girls getaway, the place was disgusting and unsafe (no walking path up a hill covered in snow) and had to book elsewhere because the host wasn't around when they arrived. Airbnb refused to help, because per Airbnb policy, me booking for my wife counted as a "third party booking". They tried being reasonable up until the person said "well if your wife damaged something you wouldn't want to be responsible would you?" and I pointed out that legally, in my state spouses are responsible for debts incurred by their partners. Mentioning the word "legal" put an immediate stop to the conversation with a blunt sentence along the lines of "we have done all we can for you. Goodbye."