Commenting as a "host" on Airbnb: yes, it's a reeaaally nasty company with absolutely horrible "support", from the hosting side as well as from the guest side.

Commenting as a "host" on Airbnb: yes, it's a reeaaally nasty company with absolutely horrible "support", from the hosting side as well as from the guest side. In this particular case it's an unkind and nasty host as well; they could perfectly well allow the guest despite Airbnb's policies, though Airbnb would say that their laughable "Aircover" "insurance" would not apply to the rental.