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My elderly parents were going to visit us last spring, but my daughter came home from school with a sore throat, so I went to cancel immediately, and they weren
by davidw 4y ago
My elderly parents were going to visit us last spring, but my daughter came home from school with a sore throat, so I went to cancel immediately, and they weren't willing to work with me at all, and also mentioned I shouldn't have booked for my parents. I did that because they're not very tech savvy.
In any case, I did a chargeback and got all of my money back, even though I would have been happy to forfeit some since this was the day before they were supposed to arrive.
Airbnb did make some noises about removing my account "if this happens again" or something like that, but they can take a hike. The whole thing was handled very badly.
- zdragnar 4y agoI ran into a similar situation- booked for my wife to have a girls getaway, the place was disgusting and unsafe (no walking path up a hill covered in snow) and had to book elsewhere because the host wasn't around when they arrived. Airbnb refused to help, because per Airbnb policy, me booking for my wife counted as a "third party booking". They tried being reasonable up until the person said "well if your wife damaged something you wouldn't want to be responsible would you?" and I pointed out that legally, in my state spouses are responsible for debts incurred by their partners. Mentioning the word "legal" put an immediate stop to the conversation with a blunt sentence along the lines of "we have done all we can for you. Goodbye."