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Lots of Facebook's man power is in customer support (which also involves community moderation). When you have more than a hundred million users worldwide, there
by aston 18y ago
Lots of Facebook's man power is in customer support (which also involves community moderation). When you have more than a hundred million users worldwide, there's a lot of work to go around in that area. And I guess they're not outsourcing much of it.
- fallentimes 18y agoI wonder who has more customer support problems/issues to deal with: Craigslist vs Wikipedia vs Facebook?
- pmjordan 18y agoWell, Wikipedia has an army of rabid, foaming-at-the-mouth volunteer deletionists, so I don't think they need much staff to moderate...
- aston 18y agoUnlike Wikipedia and Craigslist, Facebook has zero moderation by the actual users. In fact, I think the only time they've asked users to do anything for them was the translation effort. Given the success of that, maybe they'll move to more moderation by the community in the future. It's certainly cheaper...