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I'm not sure it actually failed. These stores work by having AI track customer actions via camera, and over the last couple of years they've gotten a ton of da
by 13of40 4y ago
I'm not sure it actually failed. These stores work by having AI track customer actions via camera, and over the last couple of years they've gotten a ton of data and domain knowledge from them. It isn't hard to imagine that's been leveraged in whatever's watching the cameras at Whole Foods.
- jarjoura 4y agoAlthough they've added self-checkout lanes to Whole Foods, human interaction is in its DNA and you pay for that premium. Amazon is only able to capture your order details if you use the app at checkout.
- WeylandYutani 4y agoWhat kind of human interaction do you get out of some bored 15 year old girl at the supermarket? For me it doesn't go beyond "hello" and "bye". Maybe it's something to do with culture. Anyway I looked up some data and over half the customers in my country use the self checkout now.
- CydeWeys 4y agoThe point of spending this massive amount of money on an automated store is to recoup that investment by opening lots of automated stores and make money in volume, taking advantage of your lower labor costs. If they don't actually open at least hundreds of these then they've thrown away massive amounts of money on R&D they'll never get back, and the data they did accumulate isn't even particularly useful as it's in the context of a type of store they're not running at scale.