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> What are other experiences? For a number of years now our local grocery/everything store has operated a cashierless option. When you enter, you grab a handh
by rootusrootus 4y ago
> What are other experiences?
For a number of years now our local grocery/everything store has operated a cashierless option. When you enter, you grab a handheld scanner, and scan as you go. It's pretty cool.
But it seems like nobody really uses it. And the two locations closest to me seem to have dropped it altogether. People are apparently more comfortable with just using old school self-checkout. Those have continued to proliferate, and account for way more than half the available checkout options.
- flutas 4y ago> old school self-checkout Man, the old ones were better than the new ones my local Kroger has. The new ones are like they took an old checkout stand and just put a self checkout kiosk in it, so you place your items on a belt...that moves them 5 feet away after you scan them. So the flow is scan everything, checkout, then bag everything while people stare at you figuring out how to avoid doing what you're doing (and are angry at you for "wasting their time"), only for them to do the exact same thing.
- Jochim 4y agoI think it might be an issue of people not being used to the availability. They tend to only be available in bigger stores and you need to remember to pick them up when you start your shop. At least one major supermarket where I am has started allowing you to use their app on your phone rather than the pick up scanners. I found it to be much more responsive than the handhelds and easier to interact with. I'm hoping they enhance it further in future by allowing payment via the phone as well.