2 ms·

Chase is terrible. For over a year I tried to get back $900+ dollars they stole from me (they closed an account with no notice or explanation, in the middle of

Chase is terrible. For over a year I tried to get back $900+ dollars they stole from me (they closed an account with no notice or explanation, in the middle of the pandemic no less), to no avail (just endless run-around in overseas call centers, with no direct mechanism to talk to anyone with authority).

dkjaudyeqooe 4y ago
Small claims court is your friend.
- effingwewt 4y ago
  Not in this case, Chase years ago started requiring you to waive them in favor of arbitration.
  - dkjaudyeqooe 4y ago
    Maybe not: "If you are in a contract containing an arbitration clause naming the AAA Rules, you may still be able to bring your dispute in small claims court instead of arbitration, as long as the claim falls within the jurisdiction requirements of the small claims court" < https://www.google.com/search?q=do+abitration+clauses+cover+small+claims+court https://www.google.com/search?q=do+abitration+clauses+cover+... > But arbitration is also your friend, probably even easier than small claims.
bjacobt 4y ago
File a complaint at CFPB [1]. Long story short, I deposited a valid check, but chase fraud dept closed my account with close to 13k in it. I made a lot of trips to the bank, countless hours on the phone and what I found is different departments don’t communicate or share data. Every time I call or go to the bank the first agent would say a check was mailed, after I insist they never mailed anything, I get transferred to someone else that says they have not received the requested document - which I had submitted in person at a local branch. This process repeated few time and got escalated to their “executive office” twice - which restarted the process. It felt like I would never get my money and after two months I filed a complaint at CFPB. About 3 weeks later chase magically found all the documents and issued a check for the balance. I’m not sure what is going on at this bank but they should not be allowed to treat customers like this. Just read this from the linked news article > Victims said Chase would not review surveillance video because the amounts were below $5,000. Why wouldn’t chase review videos if amount is less that $5000? 1. https://www.consumerfinance.gov/complaint/ https://www.consumerfinance.gov/complaint/

dkjaudyeqooe 4y ago

Small claims court is your friend.

effingwewt 4y ago
Not in this case, Chase years ago started requiring you to waive them in favor of arbitration.
- dkjaudyeqooe 4y ago
  Maybe not: "If you are in a contract containing an arbitration clause naming the AAA Rules, you may still be able to bring your dispute in small claims court instead of arbitration, as long as the claim falls within the jurisdiction requirements of the small claims court" < https://www.google.com/search?q=do+abitration+clauses+cover+small+claims+court https://www.google.com/search?q=do+abitration+clauses+cover+... > But arbitration is also your friend, probably even easier than small claims.

bjacobt 4y ago

File a complaint at CFPB [1]. Long story short, I deposited a valid check, but chase fraud dept closed my account with close to 13k in it. I made a lot of trips to the bank, countless hours on the phone and what I found is different departments don’t communicate or share data. Every time I call or go to the bank the first agent would say a check was mailed, after I insist they never mailed anything, I get transferred to someone else that says they have not received the requested document - which I had submitted in person at a local branch. This process repeated few time and got escalated to their “executive office” twice - which restarted the process. It felt like I would never get my money and after two months I filed a complaint at CFPB. About 3 weeks later chase magically found all the documents and issued a check for the balance. I’m not sure what is going on at this bank but they should not be allowed to treat customers like this. Just read this from the linked news article > Victims said Chase would not review surveillance video because the amounts were below $5,000. Why wouldn’t chase review videos if amount is less that $5000? 1. https://www.consumerfinance.gov/complaint/ https://www.consumerfinance.gov/complaint/