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Tell HN: Duolingo (NYSE: DUOL) disrepects your privacy and dislikes questions
After a mandatory signup for a Duolingo account, anyone using their iPhone and Android (and possibly web) apps can add you as a 'friend', without requiring any confirmation from you whatsoever.
This is mostly just annoying and might be considered 'typical growth hacking', but also constitutes a privacy risk: your 'friends' are notified whenever you are online, have completed a number of lessons, or whatever. The Duolingo privacy policy (https://store.duolingo.com/pages/privacy-policy) is obviously a cut-and-paste job (for a NYSE-listed-company, really?) that doesn't address concerns like this at all.
In the Duolingo app, you get notifications like 'your friends congratulated you on 14 days of being online' and, more worryingly, 'XXX congratulated you on completing 10 lessons today'. Nevermind that you don't know who XXX is, and can't do anything about notifications about your online state being sent to them. Even if you have removed XXX as a 'friend' from your in-app Duolingo profile aeons ago.
So, there is a 'privacy' option in the Duolingo app. This apparently (again, pretty much without notification, much less consent) requests a ZIP export of all your data (FYI: I'm in the EU, US experiences may differ). Which takes up to 30 days (Sure, ZIP is not the most efficient file format, but that slow?)
But, at least there is an email address: privacy@duolingo.com (pretty much the only contact details you'll get as a fully paid up Duolingo customer). Sending a very polite email reply to the minders of this account about the continuous harassment by 'friends', however, is a mistake.
You will not receive a reply, but your paid Duolingo account will be disabled pretty much immediately. Leaving you, I guess, to sort things out with Google/Apple/your credit card company.
'Typical growth hacking'... Oh, joy...
- AnnoyedComment 4y ago[dead]
- dfjdnpvovoxb 4y ago[flagged]
- MitPitt 4y agothis will make a fine addition to my osint collection
- killingtime74 4y agoMy defense against things like this is to have a cheap 2nd Android phone with a prepaid card. Tik tok as well. You can enjoy these services and give nothing up.
- asjkaehauisa 4y agojust curious, do you carry 2 phones outdoor?
- killingtime74 4y agoIf I want those intrusive apps yes (travelling), otherwise no
- kornhole 4y agoIf you are using Android, you can simply create a another profile to contain proprietary apps like this. Depending on which variant of Android you are using, you may be able to restrict access to sensors and other information. Create your account with an alias email address and use a virtual payment card from someplace like privacy.com to be anonymous.
- rajishx 4y agoweb app work well,
- pindab0ter 4y agoJust out of curiosity, what does ‘(NYSE: DUOL)’ in the title add here?
- Fatnino 4y agoIt was added in the hopes that automated headline scanners would hit on it, then do sentiment analysis on the attached story (negative) and automatically sell DUOL stock pushing the price down. For some reason this would be beneficial to OP.
- ta_u 4y agoDUOL is a unique stock ticker (ID) which has been assigned to Duolingo on the New York Stock Exchange (NYSE).
- jammu 4y agoThere is an option to block the user if you visit their profile page, if that helps.