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I can't help seeing this as anything but a race to the bottom. In call centers, those sticking to the script get promoted for doing what they are told, and beca
by taskforcegemini 4y ago
I can't help seeing this as anything but a race to the bottom. In call centers, those sticking to the script get promoted for doing what they are told, and because usually handle a case more "efficiently" than someone who tries to actually solve the problem. and chatgpt will just be the even cheaper version