I bought a display bin/trash can (!) from a department store. When I got home I realised that one of the rails was broken on one of the drawers, and contacted t

I bought a display bin/trash can (!) from a department store. When I got home I realised that one of the rails was broken on one of the drawers, and contacted the retailer. They took my details and about 6 weeks later (I had totally forgotten/given up at this point) I received a hand written letter from the manufacturer apologising with the replacement part. I was in absolute shock.