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I bought a fold up bed from a company in the UK and one of the wooden slats broke so I emailed them to find out where I could buy a replacement. They replied wi

by dazc 4y ago

I bought a fold up bed from a company in the UK and one of the wooden slats broke so I emailed them to find out where I could buy a replacement. They replied with 'What was the model number?' and 'What is your address?' They sent me a free replacement and a spare in case it happens again (which several years later it hasn't). Such a simple gesture, with no fuss whatsoever, and here I am praising them https://www.jaybe.com/ https://www.jaybe.com/ whenever I get the opportunity. I bought it from a third party retailer so they would have been within their rights to give me the runaround instead.

sokoloff 4y ago
I have a similar memorable story from O’Brien water sports. We had a set of kids’ water skis where we’d lost one of the thumbscrew bolts to keep them connected while young kids are learning (100% our fault, 0% theirs). I wrote the company to ask where I could buy a replacement. The agent sent me a mail with a picture asking me to confirm that was the part I was talking about, mailed a replacement strap and two thumbscrews for free, and emailed a few days later to check that it arrived in time for our lake vacation. It made such an impression that O’Brien is my default/check-them-first brand.
maccard 4y ago
I bought a display bin/trash can (!) from a department store. When I got home I realised that one of the rails was broken on one of the drawers, and contacted the retailer. They took my details and about 6 weeks later (I had totally forgotten/given up at this point) I received a hand written letter from the manufacturer apologising with the replacement part. I was in absolute shock.
sdoering 4y ago
Reminds me of the reaction of the company we bought our greenhouse tunnel from. Two years after buying it I wanted to install a windows in the rounded roof section of the tunnel. I made a mistake and cut the wrong section of the roof destroying this section of the transparent plastic cover. A new cover section would have cost me about 140 Euros if I bought it here. I asked the company what they would charge me for a new sheet (4 by 6 meters btw). They just asked for my address and told me they would send one free of charge. And they did. I was positively blown away. Since then I have recommended about 2.5 to 4k of revenue to them from family and friends.
- more_corn 4y ago
  Link plz

by dazc 4y ago

sokoloff 4y ago

I have a similar memorable story from O’Brien water sports. We had a set of kids’ water skis where we’d lost one of the thumbscrew bolts to keep them connected while young kids are learning (100% our fault, 0% theirs). I wrote the company to ask where I could buy a replacement. The agent sent me a mail with a picture asking me to confirm that was the part I was talking about, mailed a replacement strap and two thumbscrews for free, and emailed a few days later to check that it arrived in time for our lake vacation. It made such an impression that O’Brien is my default/check-them-first brand.

maccard 4y ago

I bought a display bin/trash can (!) from a department store. When I got home I realised that one of the rails was broken on one of the drawers, and contacted the retailer. They took my details and about 6 weeks later (I had totally forgotten/given up at this point) I received a hand written letter from the manufacturer apologising with the replacement part. I was in absolute shock.

sdoering 4y ago

Reminds me of the reaction of the company we bought our greenhouse tunnel from. Two years after buying it I wanted to install a windows in the rounded roof section of the tunnel. I made a mistake and cut the wrong section of the roof destroying this section of the transparent plastic cover. A new cover section would have cost me about 140 Euros if I bought it here. I asked the company what they would charge me for a new sheet (4 by 6 meters btw). They just asked for my address and told me they would send one free of charge. And they did. I was positively blown away. Since then I have recommended about 2.5 to 4k of revenue to them from family and friends.

more_corn 4y ago
Link plz