My employer pays for my membership. I use them for primary care and for getting blood labs drawn. They're just like any other in-network clinic, except they tr

My employer pays for my membership. I use them for primary care and for getting blood labs drawn. They're just like any other in-network clinic, except they try to provide an above-average experience. They bill your insurance, and you're still on the hook for copays. I suspect that they're more likely to write off stuff that insurance rejects rather than bill you, but all I know is I've directly paid them maybe $40 over the last 3 years. Their clinics are comfortable and pleasantly decorated. Their front desk workers are all friendly and happily tackle clerical issues like tracking down external lab orders in other networks' systems. Their app is about as meh as any other, but their scheduling system is actually usable with plenty of available appointments. For labs in particular, I can just drop in without an appointment and be done in 15 minutes. All the phlebotomists I've had have been skilled and empathic. I was able to get a 12-lead ECG there, too. Their video sessions are very easy and convenient, and I've never had to wait more than 10 minutes or so. They aren't really going to solve any problems unless you just need an obvious prescription filled, but it's very comforting to be able to get a quick opinion from a random nurse practitioner. It's a nice way to help decide whether or not a problem is worth a trip to urgent care.