One medical is just a medical group like any other. They aren't insurance, they bill your insurance. They also charge a subscription fee which is not covered by

One medical is just a medical group like any other. They aren't insurance, they bill your insurance. They also charge a subscription fee which is not covered by insurance for membership. Out of membership you get access to their convenience services like mobile consultation. Most of these conveniences have been incorporated into big insurance players platforms by now, because they save money. They do so by trying to preempt you going to the clinic and starting to rack up charges when a video nurse could have told you to just take a chill pill. They also claim to offload much of the administrative and annoying health insurance work so you don't have to worry about it. I found this to be mostly true, but again becoming replicated by improved UX on the insurance providers sites. The other nice thing about them being a group is they have multiple clinics scattered around bigger metro areas. You can go to any site kinda like you would an urgent care. I don't use One Medical any more because I no longer live in an area where they exist. They were a good customer experience for the basics. I will note that they are really just a triage replacement and the people you see are often less experienced. And they don't do specialists, really. If you get into anything complicated you're dealing with the general medical system as normal (annoying trips to random floors in big research hospitals to do weird tests that don't really tell you anything other than you already know type of vibe, not really knowing if you're in network or not because nobody can tell you a straight answer type of vibe, not knowing up front what classifies as a co-pay and what's a covered benefit, why is "hospital" lab work billed more than clinic lab work and why does that mean my insurance covers less of it and I have to pay extra more type of vibe). They're not vertically integrated like a Kaiser.