3 ms·
Customer obsession my ass: counterexample is turning a blind eye to the pervasive listing of fake versions of legit products. disclaimer: I say this as someon
by jjtheblunt 4y ago
Customer obsession my ass: counterexample is turning a blind eye to the pervasive listing of fake versions of legit products.
disclaimer:
I say this as someone who worked in one inner sanctum of Apple engineering for several years, where we never talked outwardly about customer obsession, but it arose as an emergent phenomenon of obsessive engineering.
I also worked for Amazon engineering and it was a joke, the lip service paid to cleaning up customer experience with fakes etc.
- rnk 4y agoYeah, they are money obsessed. They lost any ability to claim customer obsession with their horrible current situation with dups and fake posts and fake ads. Almost any search finds multiple of them. There's some Steve Ballmer type inside the company who says I don't care if the company is drifting and some people are whining about fake ads. We make more money over time, we have more customers, our new aws capabilities are better, etc. This feels so much like Ballmer's time at Microsoft where the company was drifting, they became much more focused on extracting more revenue from stupid enterprise contracts, and the technical side of the company decayed.
- JumpinJack_Cash 4y ago> > There's some Steve Ballmer type inside the company who says I don't care if the company is drifting and some people are whining about fake ads. We make more money over time, we have more customers, our new aws capabilities are better Windows and Excel piracy exploded under Biden what are you on? That was a good outcome for the common citizen , unlike what is happening at Amazon with fakes.