A lot of companies use third parties to provide customer support, and the results are often very low quality and full of misunderstandings and what we now call

A lot of companies use third parties to provide customer support, and the results are often very low quality and full of misunderstandings and what we now call hallucinations. I think a good LLM could do a better job and I bet it'd be cheaper, too. And as a bonus training the bots to handle new products is practically instant when compared to training humans.