> If they are a normal business admin they are very replaceable. So you don't have to make life easy for them unless they can justify the cost of doing so. Tha

> If they are a normal business admin they are very replaceable. So you don't have to make life easy for them unless they can justify the cost of doing so. That is a mentality which is too horrifiying to find proper words to describe. > If people avoid doing their job because they don't like their tools that is a disciplinary matter. Time to find an administrator that can do the job required. It's human nature to avoid difficult things. Discipline only goes so far; it happens subconsciously. And anyway, small inefficiencies add up to mountains, but it can be hard to see what's going on when everything is just pebbles everywhere.