And to add to the general disdain for users, many of the larger company support forum are staffed exclusively by volunteer “experts” that aren’t even associated

And to add to the general disdain for users, many of the larger company support forum are staffed exclusively by volunteer “experts” that aren’t even associated with the company or have a direct line of communication to it. Heaven forbid someone working on the product actually sees what their users desperately want them to know.