>And if the answer is "obviously it's not binding!", why should I trust anything else your bot tells me? Well... I dunno that your trust of the bot is all that

>And if the answer is "obviously it's not binding!", why should I trust anything else your bot tells me? Well... I dunno that your trust of the bot is all that important. You may or may not trust the human chat support... but you're probably dealing with them because you want something from the company and that's the option you have. Customer support is the place where cost cutting, timesaving, scale enabling compromises are made. Often, the dynamic is literally "if support is better, more people will use it and we can't afford that." I think the bottleneck is companies trusting chatgpt, not consumers. They're the ones making these decisions. For consumers, this is just another "use the app."