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> Not sure how "binding" most customer service promises are either - have you ever had to call Comcast? Broken promises are the only promises. For literally fu
by koolba 4y ago
> Not sure how "binding" most customer service promises are either - have you ever had to call Comcast? Broken promises are the only promises.
For literally fun and profit, record your customer service calls with $FACELESS_CORP (for bonus points tell the customer service rep it’s for “quality assurance purposes”).
I haven’t yet had the joy of playing one back to get them to uphold a verbal agreement. The mere threat of having a recording has always gotten them to magically restore whatever special deal or terms I had previously negotiated.
- sdfhbdf 4y agothere is also this stupid old tech way of just politely asking for any promise in writing, ask them to send a follow up email or you send one “as discussed on the phone this and that - do you confirm” But I never dealt with Comcast so i don’t know maybe have too much faith in customer support in general.