3 ms·
...call their customer support? This is a pretty simple problem to explain no?
by alfalfasprout 4y ago
...call their customer support? This is a pretty simple problem to explain no?
- Nextgrid 4y agoDo you really think the outsourced customer support agent paid a few bucks a day is going to 1) understand your problem, 2) care about it enough to investigate it and 3) will be given the tools and access required to investigate it, 4) has a suitable escalation path to escalate what is clearly a billing system bug to the engineering department and that 5) there is actually an engineering department with competent developers working on the billing system and it's not some shitty outsourced big ball of mud acquired a decade ago that everyone is scared to touch ever since.
- alfalfasprout 4y agoOh almost certainly 1-4 suck. I'm not in Vodafone's defense here. Just saying this is a solveable problem if you contact CS enough.
- bombolo 4y agoIn my experience the only way to escalate is to stop your subscription and tell them why.
- smcl 4y agoThey actually have physical branches here but last few times I spoke with them they fobbed me off for a bit then claimed they have had "account downtime" and that they could not service me because they couldn't handle anyone in Czech Republic. After which they dismissed me and serviced the next person. Cool company.