I had their non-SMS Symantec 2FA set up a couple years back, but turned it off cause I couldn't figure out how to disable the SMS fallback. Every time I got a n

I had their non-SMS Symantec 2FA set up a couple years back, but turned it off cause I couldn't figure out how to disable the SMS fallback. Every time I got a new device and wanted to set up the Symantec TOTP generator they would just send me a SMS for validation. So I just told them to turn off the Symantec part. Maybe they've changed their policy since then. But when you call to get set up on a new device, how do they verify your identity now if you don't have SMS fallback?