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Presumably the same is true for social engineering people - the original "prompt hacking"? I've had customer service interactions that didn't go the way I wante
by ianmcgowan 4y ago
Presumably the same is true for social engineering people - the original "prompt hacking"? I've had customer service interactions that didn't go the way I wanted, hung up, and tried again with a friendlier person. Not sure how "binding" most customer service promises are either - have you ever had to call Comcast? Broken promises are the only promises.
Also, if you can lower your customer service costs by 90%, maybe accepting some prompt hacking that erodes margins a little is a good tradeoff?
- koolba 4y ago> Not sure how "binding" most customer service promises are either - have you ever had to call Comcast? Broken promises are the only promises. For literally fun and profit, record your customer service calls with $FACELESS_CORP (for bonus points tell the customer service rep it’s for “quality assurance purposes”). I haven’t yet had the joy of playing one back to get them to uphold a verbal agreement. The mere threat of having a recording has always gotten them to magically restore whatever special deal or terms I had previously negotiated.
- sdfhbdf 4y agothere is also this stupid old tech way of just politely asking for any promise in writing, ask them to send a follow up email or you send one “as discussed on the phone this and that - do you confirm” But I never dealt with Comcast so i don’t know maybe have too much faith in customer support in general.
- vidarh 4y agoI could see a combination of a disclaimer and passing the output of the customer services AI through a "verification AI" that is fed a prompt along the line of a list of what the customer service AI is allowed to promise and the response, and asked to confirm whether or not they are in conflict.