3 ms·
In my experience, it's extremely common for the operator to select the wrong lane when they're talking to me over the speaker, because I can see my order pop up
by frosted-flakes 4y ago
In my experience, it's extremely common for the operator to select the wrong lane when they're talking to me over the speaker, because I can see my order pop up on the other speaker while my screen stays blank. It seems that the speaker system is totally independent of the screens, probably for redundancy so that they can still take orders if the screens malfunction.
- jvm___ 4y agoSometimes the person talking to you isn't in the store, they're at a call center for lack of a better word. I heard they were testing it at high volume locations and I assume they rolled it out somewhere by now.
- frosted-flakes 4y agoThis was in Canada, and it definitely wasn't high volume or taken from a call centre. If I'm going to McDonald's, it's usually at midnight when there's nothing else open, and there's only one drive-through lane open anyway. And the person on the speaker is the same one who hands me my food.